Reports, refills and check-ins, so patients feel looked after
Hospitals, labs and pharmacies spend hours on the phone telling patients a report is ready, taking medicine reorders and checking on people after they go home. An agent takes those calls in the patient's own language, sticks to logistics, and leaves anything clinical to your staff.
Healthcare
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Lab report ready
A report that sits unread helps nobody, especially when the lab wants a doctor to see the patient. A call gets the report into the patient's hands and the review into the diary.
On the call
- 1
Confirms the patient
Before mentioning any report.
- 2
Says the report is ready
And sends it to the registered number only.
- 3
Books the review if asked
When the lab has asked for a doctor to see them.
Nihal
Kevali agent
Customer
On the phone
- Nihal: Hello, this is Arogya Diagnostics. Am I speaking with Ms. Sunita Yadav?
- Customer: Yes, speaking.
- Nihal: Your blood test report from Tuesday is ready. I can send it to you on WhatsApp now.
- Customer: हाँ, भेज दीजिए। सब नॉर्मल है न?
- Nihal: रिपोर्ट के बारे में डॉक्टर ही बता पाएँगे। डॉक्टर ने आपसे मिलने को कहा है। क्या कल शाम पाँच बजे ठीक रहेगा?
- Customer: ठीक है, कल पाँच बजे।
- Nihal: बुक कर दिया है। रिपोर्ट और समय व्हाट्सऐप पर भेज दिए हैं।
Why teams bring in an agent
What gets in the way in healthcare
Reports wait for patients who don't know they're ready
It calls when the report is ready, sends a secure link, and books a doctor's review when the lab asks for one.
Refill calls tie up the pharmacy counter
It takes reorders against the prescription on file and books the delivery.
Nobody has time to call every discharged patient
It checks on each one and flags anyone who sounds unwell for a nurse.
Medical advice must come from clinicians
It never interprets, advises or reassures. Clinical questions are flagged for your team.
Questions
Asked by teams in this industry
Will it ever give medical advice?
No. Its instructions keep it to logistics, and anything clinical is flagged for your staff to call back.
Can it see our prescriptions and reports?
Only through Tools you set up in the Agent Builder, and only the fields you choose to give it.
Can elderly patients talk to it in their own language?
Yes. It speaks Hindi, Kannada, Tamil and other Indian languages, and switches when the patient does.
Other industries
Put an agent on your patient calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.