HealthcareOutbound

Lab report ready

Calls patients when their report is ready, sends it securely, and books a doctor's review when the lab has asked for one.

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Why it matters

The call nobody has time to make

A report that sits unread helps nobody, especially when the lab wants a doctor to see the patient. A call gets the report into the patient's hands and the review into the diary.

On the call

1
Confirms the patient
Before mentioning any report.
2
Says the report is ready
And sends it to the registered number only.
3
Books the review if asked
When the lab has asked for a doctor to see them.

Lab report ready · illustrative

00:30

Nihal

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Reports delivered, patient by patient
Doctor's reviews booked when the lab asked
Patients who couldn't be reached, queued for another try

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Variables
The details that change per call, like a name, an amount or a date.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Healthcare