HealthcareInbound

Pharmacy refill line

Answers patients reordering regular medicines, checks the prescription on file, and books the home delivery.

Why it matters

The call nobody has time to make

Patients on regular medicines call to reorder, often in their own language and often when the counter is busy. An agent takes the order against the prescription you hold and gets it out the door.

On the call

1
Finds the patient
By the phone number they're calling from.
2
Checks the prescription
In your pharmacy system, through a Tool.
3
Books the delivery
And sends the details on WhatsApp.

Pharmacy refill line · illustrative

00:16

Diya

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Refill orders ready to pack
Expired prescriptions flagged for the doctor
Questions for the pharmacist, in the patient's words

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Tools
Look-ups and actions in your own systems while the caller is on the line.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Data Collection
The answers it records from each call, in fields your team can filter.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Healthcare