Post-discharge check-ins
Checks in with patients a few days after discharge, reminds them of the plan, and flags anyone who needs a clinician.
Why it matters
The call nobody has time to make
A call a few days after discharge tells a patient they haven't been forgotten, and catches the ones who've missed a follow-up or feel worse. Ward staff rarely have time to call everyone.
On the call
- 1
Asks how they're doing
With the questions your care team set.
- 2
Flags concerns
Anything that sounds like a problem goes to a nurse the same day.
- 3
Books the follow-up
If it isn't booked yet, through a Tool.
Sara
Kevali agent
Customer
On the phone
- Sara: Hello Mr. Gupta, this is Arogya Hospital checking in after your discharge on Monday. How are you feeling?
- Customer: Better, but the stitches are a bit red.
- Sara: Thank you for telling me. I'll ask a nurse to call you today about that.
- Customer: Okay, thanks.
- Sara: Your follow-up with Dr. Rao isn't booked yet. Would next Tuesday at 10 am work?
- Customer: Yes, Tuesday's fine.
- Sara: Booked. A nurse will call you today. Take care.
What your team gets back
After every call, in Calls and Analytics.
- Every patient reached, and how they said they were
- Concerns flagged for a clinician, with the patient's words
- Follow-ups booked that would have been missed
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Campaigns
Who it calls and when, for the calls it makes.
Workflow
The stages of the call, drawn as a simple flow, so it always knows what comes next.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Data Collection
The answers it records from each call, in fields your team can filter.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own patient calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.