Installations booked, the right product found, and nothing left out of stock for long
Stores and brands win customers on the calls around the sale: helping someone choose, letting them know a product is back, and getting a new appliance installed. An agent handles them from your catalogue and systems, in the customer's language.
E-commerce & retail
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Installation booking
An appliance that isn't installed is a customer who isn't happy yet. A call the day after delivery books the visit before frustration sets in.
On the call
- 1
Confirms the delivery
The product, from the order's variables.
- 2
Offers technician slots
From your service calendar, through a Tool.
- 3
Sends the details
The technician's visit window on WhatsApp.
Anvi
Kevali agent
Customer
On the phone
- Anvi: Hello, this is Anvi from Kaveri Electronics. Your new washing machine was delivered yesterday. Shall I book the free installation?
- Customer: അതെ. നാളെ രാവിലെ പറ്റുമോ?
- Anvi: നാളെ രാവിലെ പത്തിനും പന്ത്രണ്ടിനും ഇടയിൽ ടെക്നീഷ്യൻ വരും. അത് മതിയോ?
- Customer: മതി, നന്ദി.
- Anvi: ബുക്ക് ചെയ്തു. ടെക്നീഷ്യന്റെ വിവരങ്ങൾ വാട്സ്ആപ്പിൽ അയയ്ക്കാം.
Why teams bring in an agent
What gets in the way in e-commerce & retail
New appliances wait in their boxes
It calls after delivery and books the technician on the same call.
Shoppers want advice before they buy
It answers from your catalogue, suggests what fits, and sends a comparison.
Back-in-stock emails go unread
It calls the people who asked, holds their size and sends the link.
Customers across India prefer their own language
It talks to each in theirs, and follows them when they switch.
Questions
Asked by teams in this industry
Can it see our stock and catalogue?
Yes, through Tools you set up and the product details you add to its knowledge base.
Can it hold a product for a shopper?
If your system supports holds and you give it a Tool to place one, yes. Otherwise it records the request.
Can it send links during the call?
Yes, on WhatsApp: product links, comparisons and booking details.
Other industries
Put an agent on your store calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.