Installation booking
Calls customers after an appliance is delivered and books the technician for installation and a demo.
Why it matters
The call nobody has time to make
An appliance that isn't installed is a customer who isn't happy yet. A call the day after delivery books the visit before frustration sets in.
On the call
- 1
Confirms the delivery
The product, from the order's variables.
- 2
Offers technician slots
From your service calendar, through a Tool.
- 3
Sends the details
The technician's visit window on WhatsApp.
Anvi
Kevali agent
Customer
On the phone
- Anvi: Hello, this is Anvi from Kaveri Electronics. Your new washing machine was delivered yesterday. Shall I book the free installation?
- Customer: അതെ. നാളെ രാവിലെ പറ്റുമോ?
- Anvi: നാളെ രാവിലെ പത്തിനും പന്ത്രണ്ടിനും ഇടയിൽ ടെക്നീഷ്യൻ വരും. അത് മതിയോ?
- Customer: മതി, നന്ദി.
- Anvi: ബുക്ക് ചെയ്തു. ടെക്നീഷ്യന്റെ വിവരങ്ങൾ വാട്സ്ആപ്പിൽ അയയ്ക്കാം.
What your team gets back
After every call, in Calls and Analytics.
- Installations booked, the day after delivery
- Damaged or wrong deliveries, flagged
- Customers who want a demo of features
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Campaigns
Who it calls and when, for the calls it makes.
Variables
The details that change per call, like a name, an amount or a date.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own store calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.