E-commerce & retailInbound

Product advice line

Answers shoppers calling for help choosing, suggests products from your catalogue, and sends a side-by-side comparison.

Why it matters

The call nobody has time to make

Many shoppers want to talk before they spend on something big. An agent who knows your catalogue can ask the right questions and narrow it down, in the shopper's language, at any hour.

On the call

1
Asks what they need
Who it's for and how they'll use it.
2
Suggests from your catalogue
Only products you sell, within their budget.
3
Sends a comparison
On WhatsApp, with links to buy.

Product advice line · illustrative

00:19

Isha

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

What shoppers were looking for, and their budgets
Comparisons sent, ready to follow up
Products people ask for that you don't stock

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Data Collection
The answers it records from each call, in fields your team can filter.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

E-commerce & retail