E-commerce & retailOutbound

Back-in-stock calls

Calls shoppers who asked to be told when a product returns, holds their size and sends the link to buy.

Why it matters

The call nobody has time to make

A shopper who asked to be notified has already chosen. A quick, friendly call the moment it's back, with their size held for a few hours, turns that wish into an order.

On the call

1
Says what's back
The product and size they asked about.
2
Holds their size
For a few hours, through a Tool.
3
Sends the link
On WhatsApp, ready to check out.

Back-in-stock calls · illustrative

00:25

Nihal

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Holds placed, and which became orders
Demand for sizes and colours you ran out of
Shoppers who asked not to be called, recorded

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Campaigns
Who it calls and when, for the calls it makes.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Data Collection
The answers it records from each call, in fields your team can filter.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

E-commerce & retail