Riders hired, pickups on time, and addresses a rider can actually find
Couriers and delivery fleets run on phone calls: sellers asked if their parcels are ready, applicants screened for rider jobs, and customers asked for the landmark that gets a parcel to the right door. An agent handles them all, in the language of whoever picks up.
Logistics & delivery
Where the agent picks up
Each call has its own page, with what the agent says and does, start to finish.
Press play
Address verification
An incomplete address means a rider calling from the street, or a parcel coming back. A call before the run gets a landmark and a good time, in the customer's own words.
On the call
- 1
Reads the address back
From the shipment's variables.
- 2
Asks for a landmark
And anything the rider should know.
- 3
Confirms a time
When someone will be home, and writes it back through a Tool.
Navjot
Kevali agent
Customer
On the phone
- Navjot: Hello, this is Navjot from Dhruv Logistics, about your parcel from Kaapi Store. Is your address 22, Model Town, Ludhiana?
- Customer: ਹਾਂ ਜੀ। ਗੁਰਦੁਆਰੇ ਦੇ ਪਿੱਛੇ ਵਾਲੀ ਗਲੀ ਵਿੱਚ ਹੈ।
- Navjot: ਠੀਕ ਹੈ, ਮੈਂ ਗੁਰਦੁਆਰੇ ਦੇ ਪਿੱਛੇ ਲਿਖ ਲਿਆ ਹੈ। ਕੱਲ੍ਹ ਸਵੇਰੇ ਘਰ ਹੋਵੋਗੇ?
- Customer: ਹਾਂ, ਬਾਰਾਂ ਵਜੇ ਤੱਕ।
- Navjot: ਧੰਨਵਾਦ। ਕੱਲ੍ਹ ਸਵੇਰੇ ਡਿਲੀਵਰੀ ਹੋ ਜਾਵੇਗੀ।
Why teams bring in an agent
What gets in the way in logistics & delivery
Riders can't find the address
It calls ahead and records a landmark in the customer's own words.
Pickups fail because parcels aren't ready
It checks with the seller first and moves the slot if needed.
Hiring lines are flooded after every ad
It screens every applicant and books the right ones into the hub.
Your customers speak many languages
It speaks to each in their own.
Questions
Asked by teams in this industry
Can it write back to our dispatch system?
Yes, through a Tool you set up, for example to add a landmark or move a pickup slot.
How does it handle regional languages and accents?
It speaks the caller's language and follows them if they switch, including Indian languages and English.
Can it handle a rush of calls after a hiring ad?
It answers every call as it comes. Talk to us about the volumes you expect.
Other industries
Put an agent on your delivery calls
Bring one call flow. We'll build the agent with you on a 30-minute call and you can hear it before you pay.