Trip disruption rebooking
Calls travellers as soon as a flight or train is cancelled or moved, offers the alternatives and rebooks them on the spot.
Why it matters
The call nobody has time to make
When a flight is cancelled, the travellers you call first are the ones who still get a seat. An agent can call every affected traveller at once, with the options already in hand.
On the call
- 1
Explains what changed
The cancellation or new timing, from the airline's notice.
- 2
Offers the alternatives
What your system shows: other flights, or a refund.
- 3
Rebooks and updates the trip
The new ticket, and the hotel or transfer told.
Nihal
Kevali agent
Customer
On the phone
- Nihal: Hello, this is Yatra Desk, about your flight to Goa tomorrow. The airline has cancelled the 7:10 am departure.
- Customer: Oh no. What are my options?
- Nihal: There's a 9:40 am flight on the same airline at no extra cost, or you can take a full refund.
- Customer: नौ चालीस वाली ठीक है। होटल को भी बता देंगे क्या?
- Nihal: जी, मैं आपको नौ चालीस की फ़्लाइट पर शिफ़्ट कर रहा हूँ और होटल को आपके नए समय के बारे में बता दूँगा। नया टिकट व्हाट्सऐप पर आ जाएगा।
What your team gets back
After every call, in Calls and Analytics.
- Travellers rebooked, before the counters get busy
- Refund requests recorded
- Hotels and transfers updated
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Campaigns
Who it calls and when, for the calls it makes.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Variables
The details that change per call, like a name, an amount or a date.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own guest calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.