Guest feedback
Calls guests after checkout to ask about their stay, and flags anyone unhappy for a manager.
Why it matters
The call nobody has time to make
A guest who had a bad night is more likely to tell you on the phone than in a form, and a call from you before they write a review gives you a chance to make it right.
On the call
- 1
Thanks them for staying
By name, mentioning the dates.
- 2
Listens for problems
Anything that went wrong, in their words.
- 3
Flags unhappy guests
For a manager to call back the same day.
Anvi
Kevali agent
Customer
On the phone
- Anvi: Hello Mr. Bose, this is Kumarakom Lake House. Thank you for staying with us last weekend. Do you have a minute to tell us how it went?
- Customer: The room was lovely, but breakfast was cold both days.
- Anvi: I'm sorry about breakfast. I'll make sure our manager hears about it. Was there anything else?
- Customer: No, the staff were very kind.
- Anvi: Thank you, I'll share that with them too. Our manager may call you about breakfast.
- Customer: Sure.
- Anvi: Thank you, Mr. Bose. We hope to see you again.
What your team gets back
After every call, in Calls and Analytics.
- Feedback from every guest reached
- Unhappy guests flagged the same day
- Praise for your staff, by name
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Campaigns
Who it calls and when, for the calls it makes.
Workflow
The stages of the call, drawn as a simple flow, so it always knows what comes next.
Data Collection
The answers it records from each call, in fields your team can filter.
Analytics
How every call went: transcripts, outcomes and alerts.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own guest calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.