Reservations line
Answers calls to book rooms or tours, checks availability, and sends the booking on WhatsApp.
Why it matters
The call nobody has time to make
Guests call when they're planning, often in the evening or from another time zone. An unanswered call is a booking made somewhere else.
On the call
- 1
Finds out the plan
Dates, guests, and the room or tour.
- 2
Checks availability
In your booking system, through a Tool.
- 3
Confirms the booking
And sends a payment link on WhatsApp.
Anvi
Kevali agent
Customer
On the phone
- Anvi: Good evening, Kumarakom Lake House. How can I help?
- Customer: Hello! Do you have a lake-view room for two nights from the 14th?
- Anvi: Yes, a lake-view room is available on the 14th and 15th, at ₹9,500 a night including breakfast.
- Customer: Lovely. Could you arrange a pickup from Kochi airport?
- Anvi: Yes, the pickup is ₹2,800 each way. Shall I add it?
- Customer: Yes please, and book the room.
- Anvi: I've sent the booking and payment link on WhatsApp. It's held for you for two hours.
What your team gets back
After every call, in Calls and Analytics.
- Bookings and holds in your system
- Add-ons like pickups, recorded
- Enquiries that didn't book, and why
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Tools
Look-ups and actions in your own systems while the caller is on the line.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Data Collection
The answers it records from each call, in fields your team can filter.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own guest calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.