Application helpline
Answers applicants' questions about deadlines, documents and entrance tests, straight from your prospectus.
Why it matters
The call nobody has time to make
In application season the questions are the same and the phone never stops. An agent answers each applicant accurately, from your prospectus, so nobody misses a deadline because they couldn't get through.
On the call
- 1
Finds the programme
Which course they're applying for.
- 2
Answers from the prospectus
Deadlines, documents and test dates.
- 3
Sends it in writing
The dates and document list, on WhatsApp.
Rohan
Kevali agent
Customer
On the phone
- Rohan: Thank you for calling Nalanda College admissions. How can I help?
- Customer: I'm filling in the BCom application. What's the last date?
- Rohan: Applications for BCom close on the 30th of June, and the entrance test is on the 12th of July.
- Customer: My class 12 results aren't out yet. Can I still apply?
- Rohan: Yes. You can apply now and upload your marksheet once results are out, up to the 10th of July.
- Customer: Oh, good. Thanks!
- Rohan: I've sent the dates and the document list on WhatsApp. All the best!
What your team gets back
After every call, in Calls and Analytics.
- Questions answered, by programme
- Applicants who need the office, flagged
- Gaps in your prospectus, from what people ask
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Data Collection
The answers it records from each call, in fields your team can filter.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Analytics
How every call went: transcripts, outcomes and alerts.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own school calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.