Real estateInbound

Residents' helpdesk

Answers residents reporting a leak, a lift or a power cut, raises the ticket with your facility team and says when someone will come.

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Why it matters

The call nobody has time to make

A leak at night can't wait for the office to open. Residents want to know someone has heard them and when help is coming, which is exactly what an agent can tell them at any hour.

On the call

1
Listens to the problem
In the resident's language.
2
Finds the flat
Tower and flat number.
3
Raises the ticket
In your facility system, and sends the ticket number.

Residents' helpdesk · illustrative

00:19

Rohan

Kevali agent

Customer

On the phone

What your team gets back

After every call, in Calls and Analytics.

Tickets raised with the flat and the problem
Urgent issues flagged straight away
Patterns across towers, like repeated lift faults

Built in the Agent Builder

What this agent is made of

The same building blocks as every Kevali agent, set up for this call.

Tools
Look-ups and actions in your own systems while the caller is on the line.
Knowledge Base
The documents and FAQs it answers from, so it says what you've approved and nothing else.
Data Collection
The answers it records from each call, in fields your team can filter.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.

01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.

Real estate