Roadside assistance
Answers drivers who've broken down, makes sure they're safe, gets their location and dispatches a mechanic.
Why it matters
The call nobody has time to make
A driver stuck on the roadside needs calm, quick help, at any hour. An agent answers immediately, puts safety first, and gets a mechanic moving through your dispatch system.
On the call
- 1
Checks they're safe
And reminds them about hazard lights.
- 2
Gets the location
A live location link on WhatsApp.
- 3
Dispatches help
Through your dispatch system, and sends the mechanic's details.
Ayaan
Kevali agent
Customer
On the phone
- Ayaan: Sri Venkateswara Motors roadside assistance. Are you somewhere safe?
- Customer: Yes, I've pulled over on the service road. The car won't start.
- Ayaan: Okay. Please switch on your hazard lights. I'm sending a link on WhatsApp to share your location.
- Customer: Done, I've shared it.
- Ayaan: Got it, you're near the Electronic City flyover. A mechanic is on the way and should reach you in about 40 minutes.
- Customer: Thank you so much.
- Ayaan: You'll get his name and number on WhatsApp. Stay with the car, and call us if anything changes.
What your team gets back
After every call, in Calls and Analytics.
- Every breakdown with location and problem
- Mechanics dispatched, with times
- Calls involving safety, flagged first
Built in the Agent Builder
What this agent is made of
The same building blocks as every Kevali agent, set up for this call.
Workflow
The stages of the call, drawn as a simple flow, so it always knows what comes next.
Tools
Look-ups and actions in your own systems while the caller is on the line.
WhatsApp
Messages it sends during or after the call, such as a link or a confirmation.
Data Collection
The answers it records from each call, in fields your team can filter.
01
Build it
Start from a template or a blank agent. Write its instructions and first line, pick a voice and link what it should know.
02
Test it
Talk to it in the browser or have it ring your phone, read the transcript, and run the safety evaluation before you publish.
03
Launch and watch
Put it on your number or in a campaign. Calls, Analytics and Alerts show how every conversation went.
Hear this agent on your own dealership calls
Bring your script and a few sample customers. We'll set the agent up with you and you can call it before anyone else does.